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See The Collective  Difference

Our Mission

Collective Insight values lived experience and supports clients to include the voices of all communities with lived experience, including underserved communities, in the design, implementation and improvement of policy and research.​

Our Vision

People with lived experience are accepted as experts in how to improve systems of care.

Our Value Statements


We seek to design with communities rather than for communities.


We listen to communities and create options that build upon their experiences.

EngageD Decision-making:

We believe communities should actively participate in the decision-making process.


We develop tools, supports, and incentives that increase communities' opportunities to engage.


We value all voices, especially voices of those commonly left out and demonstrate this in our work.

At Collective Insight, we place lived experience at the forefront of all we do. This means all of our work, from program innovation to research and training, prioritizes the experiences of those most impacted.

Mission & Approach


Having known Erin McGaffigan for close to 10 years, I have experienced her strengths and base of knowledge in the area of disabled and elder populations in need of long term services and supports. Erin is a well-informed professional who takes the time to thoroughly research and understand issues and to expertly inform her clients. My work with her was particularly focused on self-direction models and I personally learned a great deal from discussing such models with Erin. I enthusiastically recommend Collective Insight.

Michele Goody,
Director of Cross Agency Integration at MassHealth

(Massachusetts Medicaid)

The pressures from leaders, funders, and constituents, as well as financial and time constraints, can influence perception of engagement importance and resources dedicated.

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