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See The Collective  Difference

Our Mission

Collective Insight values lived experience and supports clients to include the voices of all communities with lived experience, including underserved communities, in the design, implementation and improvement of policy and research.​

Our Vision

People with lived experience are accepted as experts in how to improve systems of care.

Our Value Statements

Co-creation:

We seek to design with communities rather than for communities.​

Learning: 

We listen to individuals with first-hand knowledge and create options that build upon their experiences.​
 

Engagement:

We believe communities should participate in and often lead the decision-making process.​


Access:

We develop options that increase access for advocated communities.​


Respect:

We value the voices of collaborators at all levels, their roles and their contributions​.

Mission & Approach
Our Approach

Our Approach

Collective Insight is the company you can count on to take you from concept to outcome. We take the time to understand your ultimate goal, how you define success, your community members and target audiences, and your obstacles. We work with you while also finding ways to seek input from collaborators through surveys, focus groups, forums, or key informant interviews. While you may see chaos in feedback, we quickly identify themes that are actionable, and in turn, help you to build trust among your valued contributors. We know success is dependent on us working efficiently, communicating effectively, and meeting (or actually beating) your timelines. We strive to exceed your expectations, not just meet them. This is what makes us different.

 

Collective Insight (CI),
a certified
women-owned consultant firm,
was formed in 2014
by principal,
Erin McGaffigan, Ph.D.

We are built on years of experience conducting policy analysis and constructing effective engagement strategies to involve individuals with a diverse range of abilities in the design and improvement of public policy and programs.

PAE Attention Framework

The PAE Attention Frameworktm 

PEOPLE

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People have personal values, beliefs, and experiences which influence how they approach (or partake in) engagement. People can influence outcomes and perceptions of success.

People

Approach

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How engagement is “tackled” (e.g., the use of training and facilitation strategies) is influenced by people. The approach, good or bad, influences outcomes as well as people’s perceptions of success.

Approach

Environment

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Environment

The pressures from leaders, funders, and constituents, as well as financial and time constraints, can influence perception of engagement importance and resources dedicated.

The PAE Attention Framework presentation

We need to PAE attention to how these factors

influence each other and how they impact our outcomes 

Collective Insight's  PAE Attention FrameworkTM (McGaffigan, 2011) provides great insight into the importance of representative engagement in the design and improvement of long-term services and supports and other social service systems of care. This research, while conducted within the Cash & Counseling model, provides a strong foundation for understanding and implementing meaningful and effective engagement practices across a broad range of public programs and policies.

our history

159

Key informant interviews

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Much of Collective Insights time in 2020 was spent on workgroups, training, surveys that were multi-tiered programs

2020

2021

Collective Insight spearheaded a number of advisory groups, technical assistance and training sessions, and developed NCAPPS Asset Mapping Toolkit

Aside from Collective Insight's clients, the team is dedicated to lending its expertise through writing articles/book chapters, summits, and research networks

there's more...

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34

Focus groups

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45

Surveys developed and administered

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9

Collaborated with Managed Care programs in nine States since 2021

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In 2022, Collective Insight will be busy and engaged in 11 separate projects

2022

36

organizations
& Clients engaged

60

TOTAL
PROJECTS

19

Managed Care Markets

12

Grant
Proposals

Our History
Testimonials

Testimonials

Having known Erin McGaffigan for close to 10 years, I have experienced her strengths and base of knowledge in the area of disabled and elder populations in need of long term services and supports. Erin is a well-informed professional who takes the time to thoroughly research and understand issues and to expertly inform her clients. My work with her was particularly focused on self-direction models and I personally learned a great deal from discussing such models with Erin. I enthusiastically recommend Collective Insight.

Michele Goody,
Director of Cross Agency Integration at MassHealth

(Massachusetts Medicaid)

The pressures from leaders, funders, and constituents, as well as financial and time constraints, can influence perception of engagement importance and resources dedicated.

Our Portfolio
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